Frequently Asked Questions
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
2. Delivery Terms
2.1 Order Processing Time
Orders are usually dispatched within 2 - 4 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
2.2 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
2.3 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
2.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
2.5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
2.6. Package Damaged In Transit
If you find a package is damaged in-transit, if possible, please reject the package from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
3. Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Returns: 15 Days from date items received, 15% restocking fee with all returns. Licensed software are not eligible for refunds or exchanges. Shipping costs associated with returning product are the responsibility of the customer returning the product.
Please contact us at firstname.lastname@example.org to start a return.
We do not cover return shipping and we do not issue a refund for product shipping cost from the original purchase order.
For all customer service enquiries, please submit an enquiry at email@example.com
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